Hello! This topic will be an informative one as it will circle over the necessity of implementing a well-featured food delivery app. The pandemic has edified restaurants regarding the benefits of owning an ordering platform and delivery partners. Presuming that you are really into the food delivery business, this blog has been crafted to educate you on the magnitude of benefits the ordering apps provide. Pierce in!
What are the core benefits an online ordering app carries?
Quick order placements, payments, facility to track the orders, post reviews, and one can come up with such benefits while discussing the benefits of an online ordering app.
Also, the level of benefits online food ordering apps provide to delivery persons is high, undoubtedly. Generally, the third-party on-demand apps employ delivery persons, who have flexible work timings, freedom to reject or accept orders, earnings based on the number of orders, etc. Let us not just brag about the benefits of online ordering apps in a single line, but we shall look into them in detail.
The highly demanding features of the online ordering system
Order alerts
The user starts the ordering process by selecting the restaurant, cuisine, and item. Once the user hits the order confirmation button, you will receive a swift alert regarding the order and other details like whether they want delivery service, takeout, or scheduled delivery. Similarly, through the order alerts, you can identify whether the user has made the online payment or has opted for cash on delivery.
Order management
The first phase in this process is knowing the order information and passing it on to the kitchen staff. Now, you are entering the order management phase. Once the order details are passed on to the kitchen, the status of the preparation must be updated internally. Once the entire process of preparing the order comes to a close, then the status is updated and informed to the user.
Also, the status of the orders is informed via push alerts to the delivery persons who are roped in.
Navigation
Alright! The delivery persons will get the information about the order, and they are about to commence the delivery. Now, they will get a question on which route they must take to carry out the delivery. Even though they are familiar with the user’s location, it is necessary to know the traffic status of that route.
A feature called route optimizer has a practical significance in helping the delivery persons. The in-built route optimizer is an ultimate boon for delivery persons. Since the app uses Telematics technology, the delivery persons can even identify the weather conditions of different routes. Basically, the driver needs information about the shortest route and also the traffic status. You can gather these details through the in-app route optimizer.
Delivery person’s status
Just before, we were discussing how the app informs the delivery persons regarding the orders so that they can proceed with the delivery. In order to map the driver for taking out the orders for delivery, the status of the driver must be known.
The app will get a list of delivery persons along with their status. The status will either be idle or available. Only the available delivery persons can be mapped to take out the order. So, this feature helps the app to know the status of the delivery persons within a jiff.
Order history
No matter the number of orders users have placed through your app. The order history feature is a crucial requisite, which will denote every detail related to the food orders placed by the users.
Service history
Like how users get the facility to know all of their previous orders, your restaurant partners will also get the same facility. Importantly, the service history feature lets your restaurants know the number of sales processed. This will be easy for them in overall business and revenue management.
Add restaurants and drivers
The addition of restaurants and drivers to your ordering app is an easy task that requires only a few taps. You can add their personal details along with their license both in the case of restaurants and delivery persons.
Analytics
If there is one easiest tool to know the entire in-app activities, then it is the analytics tool. The location of orders, days in which the app received the highest traffic, preferred mode of transactions, most-preferred food items, etc. The analytics tool will not miss out on even a minute detail regarding the in-app happenings.
Finishing lines
If you do a quick comparison between the online way of carrying out food delivery business and the offline way, then the result will be in the favor of the former. And, of course, you can save a lot of time and human power if you go for an online food ordering app. All the best for your new beginnings!
