Context IQ, a new way to integrate collaboration into your work flow
Context IQ is a collection of capabilities for Microsoft 365 applications such as Microsoft 365 and Microsoft Dynamics 365. In the digital world, workplace collaboration needs to be given more prominence. Everyone in your business needs simple ways to connect, share knowledge, and collaborate no matter where they are. Microsoft is investing to improve collaboration capabilities across Microsoft product portfolio. The collaborative capabilities (context IQ) will create new ways to collaborate and bring in the right information and insights, within the context of the task at hand.
Utilize Context IQ with the support of Microsoft Dynamics 365 Partner
If you are a Microsoft 365 and Dynamics 365 user, take advantage of new collaboration capabilities by partnering with Microsoft Gold Certified partners. They would be highly experienced to provide a solution that helps you overcome collaboration challenges with Context IQ.
Their professionals help you improve collaboration with Microsoft Dynamics 365 and Microsoft 365. The integration and customization would be in such a way that you can use the solution to the best advantage of your business, ensuring competitive advantage in the sales and customer service domain.
If you have business operations across Middle East, Asian or African Countries, ensure you team up with the experienced and reliable Microsoft Partners in UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kenya, Pakistan, and India to get the solution deployed. They will provide necessary support and training.
Let us look into the new capabilities
It allows seamless collaboration among employees across departments on the flow of work. Have a look into some of the capabilities
Microsoft Teams Chat in Dynamics 365
This capability allows users to interact with customers directly from the Dynamics 365 application. They can collaborate on Dynamics 365 Data and access sales opportunities and customer service cases.
Agents can initiate Teams Chat on an active customer service conversation. When agents start to work on the service case, Context IQ provides suggestions of other service agents who have solved similar cases. Agents can see who is available and initiate a Teams Chat from within the Dynamics 365 app.
When an agent has a communication with customers and want to collaborate with other teammates using Microsoft Teams in Dynamics 365, conversation summary will be automatically generated. This capability is available in Microsoft Dynamics 365 Customer Service and Dynamics 365 Sales.
Unified meeting experiences for users
The need for virtual meetings has grown over the last two years. Unified meeting capability allows your sales teams to access and share important sales data from Dynamics 365 Sales. With unified meeting possible sales agents can create and join Teams meetings from Dynamics 365 Sales and view and edit Dynamics 365 data. Other members of the chat can view the conversation records and choose to view and make changes to the records from within Teams or Dynamics 365. Sales teams can use the conversation intelligence to uncover insights to better target their customers and follow ups.
Conversation intelligence
The new capability allows sales teams to answer calls, join online meetings, accept and answer emails from Dynamics 365 Sales with the integrated Teams dialer facility. This helps to save their time a lot. Your teams can make both inbound and outbound calls from their desktop, mobile or laptop.
Conversion intelligence in Dynamics 365 Sales grabs the insights from these conversations and provide meaningful insights to teams. It also analyzes conversation and understand customer sentiments and behavior – mainly understands the keywords and competitor names the customers use.
Share and update data
Moving to different apps for searching and sharing data affects the work performance. It slows down the performance of sales activities from closing sales deals to resolving customer cases. Context IQ allows teams to share, edit and reference Dynamics 365 data without leaving from the conversation in Teams chat. This eliminates the need for switching context or applications to get the work done. This capability allows everyone in your organization to view, collaborate, edit and share Dynamics 365 record without affecting their work flow.
There has been a major shift in the way people work across organizations. To move along with the latest trends is the way to stay competitive in the digital landscape. Dynamics 365 and Microsoft 365 integration is a smart way to boost communication and collaboration on business processes and tasks. You can connect with a reliable and experienced Microsoft Dynamics Partner to know about the new capabilities.
The power of Context IQ is immense. It makes your collaboration powerful, provides the right information to sales and customer service teams, elevates customer experiences, improves business outcomes and employee productivity. It empowers your teams to collaborate as one, so they can be productive from anywhere. To bring in the benefits of collaborative capabilities for your business, rely on the expertise of Microsoft Dynamics 365 Partners in UAE, Saudi Arabia, Oman, Qatar, Bahrain, Kenya, Pakistan, and India.
